Category: Human Resources

Excellent Customer Service

Are your customers happy every time?  When they aren’t, how do you respond?  I recently had a bad experience at one of my favorite food places, and wrote to the…

Continue reading »

Your Business Reputation and Why It Matters!

How others view us in the business community is a critical factor in determining success or failure.  The catch is, when it comes to reputation, there is no such thing…

Continue reading »

Which Way Is Up?

How do you know if your employees are contributing to your company’s success?  What do you look at in your performance reviews?  Most executives dread giving performance reviews. And the…

Continue reading »

Threats In Disguise

While running for President in 1959, John F. Kennedy said about the impending 60’s: “We stand today on the edge of a new frontier … a frontier of unknown opportunities…

Continue reading »

The Case for Calling

Every year, the use of e-mail, texting, chat apps, and other electronic communication increases, and the rate of phone communication decreases.  Companies are moving to evaluating people by computer analysis…

Continue reading »

Growth, Market Share, and Your People

Seven years ago, we predicted that for all but the biggest players in the Aerospace & Defense Sector, growth through the recession would be all about market share.  We said,…

Continue reading »

How You Might Be Derailing Important Hires

Many of our clients have needed a critical hire done quickly, but fail at getting it accomplished.  Often they engage us after a frustrating hiring process has produced no result. …

Continue reading »

Don’t Call Me an Applicant!

To employers, an active job seeker is sometimes considered to be an “Applicant.”  Applicants can be contrasted with passive candidates- those people who have been recruited for a job, but weren’t necessarily looking.…

Continue reading »

Is There a Skill Gap In Management?

Controversy has sprung up in recent articles and books about whether a skills gap really exists in US business.  A huge 2013 survey by ManPower Group of 38000 employers revealed…

Continue reading »

Read our articles and news

Read our articles and news

Succeeding in Panel Interviews

Succeeding in Panel Interviews

For the executive interviewee, panel interviews can be a minefield.  They are unpredictable in several ways:  You may not know who the interviewers are, what their role in the company…...

Excellent Customer Service

Excellent Customer Service

Are your customers happy every time?  When they aren’t, how do you respond?  I recently had a bad experience at one of my favorite food places, and wrote to the…...

Employer contact form